Paul and his installers are top notch, professional, no-BS, get the job done folks. We used Assurance to install a furnace in a house we were renovating about 5 months ago. I called, we worked through what type/size of furnace we would need, and the next day, two of the best installers I have worked with promptly, installed our unit. They cleaned up the area and it was such an easy experience. I knew if we needed any HVAC work done again, we would call these guys. Unfortunately for us, this time came sooner than expected. My 83 year old mom called me and told me her AC died and she had a repairman from the absolutely highest priced HVAC companies in the area - like the Lord and Taylor of HVAC - in her kitchen to give me the good news!! They wanted a stupid amount to replace her unit. Fortunately I stopped the run away train. I thanked him for his assessment - which was - "ah duh" as the unit was 20+ years old and he repaired it three times in the last 4 months. I told him I would get back to him. I hung up and speed dialed Paul and within 24 hours, the same installers came and installed a furnace and AC and my mom is in love with these guys! Very kind, caring and professional. Easy pay option through Paypal made this quick and easy. I am still getting high pressure phone calls from HVAC sales people. I don't have time to work through estimate after estimate trying to figure out what it includes and what it does not include and what hidden costs would come up that were not expected. None of that here....his quotes include all that is needed to install, remove, clean up, etc.......greatly recommend this company!!